Engage

Streamline customer communication across multiple platforms including social media channels like WhatsApp and Telegram. Automate appointment scheduling and sync with calendars to manage meetings efficiently, reducing manual effort.

Easily customise chatbots, services, themes, and conversation flows through a visual interface without needing any technical skills or developer resources.

Engage uses advanced AI including ChatGPT and Google Gemini to provide accurate responses to customer queries. Handle common email subjects automatically and improve customer experience through intelligent, context-aware replies.

Monitor chatbot performance and customer interactions with built-in analytics, reducing operational overhead. Understand customer behaviour to refine and continuously improve chatbot efficiency.

Easily transfer conversations to live human agents when necessary, ensuring a smooth and uninterrupted customer journey. Agents review full conversation history for more contextual, high-value interactions.

Monitor chatbot performance and customer interactions with built-in analytics and reporting features, reducing operational overhead. Understand customer behaviour to refine bot efficiency.

Automate ticket creation and management to streamline customer support and operational workflows. Service requests created from the bot flow are tracked with full priority triage, status lifecycle, activity timeline, and resolution notes.

Engage supports multiple languages, providing a consistent and personalised service to global audiences. Dynamic language switching mid-conversation ensures every visitor is served in their native language without maintaining separate bots.

Access ready-made templates for various industries and integrate them with your existing data or CRM using zero-code APIs. Export and import bots as JSON for full enterprise lifecycle management and cross-team reuse.

Manage teams and RBAC from both the company and partner sides, ensuring the right resources and responsibilities are clearly assigned. Five pre-built role tiers with granular module-level permission controls per function.

Seamlessly integrates with popular platforms including CRM, ERP, and marketing tools. Engage smoothly shares data across systems and enhances partner relationship management.

Ensures partner and customer data is securely stored and transmitted with advanced encryption and access controls. JWT stateless authentication, Google reCAPTCHA and input sanitisation are built in by default.