Engage

Fragmented Communication Channels

Manual, Time-Consuming Processes

Increased Customer Acquisition Costs

Slow Response Times

Poor Customer Outcomes & Satisfaction

Lack of Automation & Personalisation

More expensive to acquire a new customer than to retain an existing one

Customers become disloyal if the experience is high effort and slow

Customer satisfaction rate for chat compared to 40–45% for social media and phone/email

Chatbot response time vs 8 hours for social media and 12 hours for email

A human can handle only ~20 calls per hour, limiting growth by 35x and increasing cost by 90x vs automation

Team time wasted replying to emails despite being the highest source of support requests

Of customer questions are repetitive and can be automated without human involvement

Average call wait time — customers are 80x more likely to drop if waiting exceeds 3 minutes

Proactive

Reach customers before they need to reach you — via scheduled campaigns, triggered messages, and intent-based automation.

Reactive Business Model

Respond instantly to every inbound query across WhatsApp, web, email, and social — 24/7, at unlimited scale.

AI-Powered Smart Responses

Every question is automatically answered by AI providing fast, accurate, and context-aware support without human intervention.

Autonomous Automation

End-to-end workflows run without human intervention — from lead capture to ticket creation, booking, and payment.

Omni-Channel Integration

Streamline customer communication across multiple platforms including social media channels like WhatsApp and Telegram. Automate appointment scheduling and sync with calendars to manage meetings efficiently, reducing manual effort.

• ✓ WhatsApp, Web, Email, Facebook, Telegram, LinkedIn
• ✓ Unified inbox across all channels in real-time
• ✓ Calendar sync & appointment automation
• ✓ One platform — no tool switching ever again

Zero-Code Visual Builder

Easily customise chatbots, services, themes, and conversation flows through a visual interface without needing any technical skills or developer resources.

• ✓ Drag-and-drop node-edge canvas
• ✓ 20+ node types for any business scenario
• ✓ Sandbox test mode — zero impact on live bots

GenAI-Powered Smart Responses

Engage uses advanced AI including ChatGPT and Google Gemini to provide accurate responses to customer queries. Handle common email subjects automatically and improve customer experience through intelligent, context-aware replies.

• ✓ OpenAI GPT & Google Gemini integration
• ✓ Web scraper — auto-train from your live site
• ✓ PDF, Word & document knowledge ingestion

Real-Time Sync & Reporting

Monitor chatbot performance and customer interactions with built-in analytics, reducing operational overhead. Understand customer behaviour to refine and continuously improve chatbot efficiency.

• ✓ Live conversation volume dashboards
• ✓ Bot vs agent handling rate analytics
• ✓ CSAT, TTFR & agent KPI tracking
• ✓ CSV / PDF export for all stakeholder reports

Live Chat & Human Handover

Easily transfer conversations to live human agents when necessary, ensuring a smooth and uninterrupted customer journey. Agents review full conversation history for more contextual, high-value interactions.

• ✓ Seamless bot-to-agent escalation
• ✓ Full chat history preserved on every handover
• ✓ Human-to-bot return after resolution
• ✓ Agent availability queue with overflow management

Performance Analytics & Reporting

Monitor chatbot performance and customer interactions with built-in analytics and reporting features, reducing operational overhead. Understand customer behaviour to refine bot efficiency.

• ✓ Geo engagement map by country and city
• ✓ Device & browser compatibility reporting
• ✓ Ad & offer click-through conversion analytics
• ✓ Unanswered question gap auto-capture for retraining

Automate ticket creation and management to streamline customer support and operational workflows. Service requests created from the bot flow are tracked with full priority triage, status lifecycle, activity timeline, and resolution notes.

Engage supports multiple languages, providing a consistent and personalised service to global audiences. Dynamic language switching mid-conversation ensures every visitor is served in their native language without maintaining separate bots.

Access ready-made templates for various industries and integrate them with your existing data or CRM using zero-code APIs. Export and import bots as JSON for full enterprise lifecycle management and cross-team reuse.

Manage teams and RBAC from both the company and partner sides, ensuring the right resources and responsibilities are clearly assigned. Five pre-built role tiers with granular module-level permission controls per function.

Seamlessly integrates with popular platforms including CRM, ERP, and marketing tools. Engage smoothly shares data across systems and enhances partner relationship management.

Ensures partner and customer data is securely stored and transmitted with advanced encryption and access controls. JWT stateless authentication, Google reCAPTCHA and input sanitisation are built in by default.